We have a 14-day return policy, which means you have 14days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at goddessaurallc@gmail.com. Please note that returns will need to be sent to the following address: [4504 Ogeechee Road Apt 2420, Savannah Ga, 31405] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at goddessaurallc@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goddessaurallc@gmail.com.

Return Policy

At Goddess Aura, we want you to love your skincare experience. Due to the nature of our handmade skincare products, we prioritize product safety and hygiene.

Returns

We accept returns on unopened and unused products within 14 days of delivery. To be eligible for a return, items must be in their original packaging and in the same condition that you received them.

Non-Returnable Items

For health and safety reasons, opened, used, or damaged skincare products cannot be returned or exchanged.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item. We will review your request and work to resolve the issue.

Refunds

Once your return is approved and received, we will inspect the item and notify you regarding your refund status. Approved refunds will be issued to your original payment method.

Exchanges

At this time, we do not offer exchanges on skincare products due to product safety guidelines.

Contact Us

If you have any questions about your order or our return policy, please contact Goddess Aura at goddessaurallc@gmail.com.